Compliance & Safety

Report Abuse

At EnrolWeb, we take abuse reports seriously and handle every complaint promptly, transparently, and responsibly to help protect the integrity of our services and users.

How to Report Abuse

If you believe a domain or service associated with EnrolWeb is being used for abusive or harmful activity, please send us a detailed report.

Phishing Spam Malware Impersonation Illegal Content
Phone
+234 810 344 8501 Urgent matters only

What to Include in Your Report

The domain name in question

Include the exact domain or URL involved in the report.

Description of the abuse

Provide details of the issue, including dates and times if known.

Supporting evidence

Screenshots, email headers, links, logs, or other relevant proof.

Your contact details

Optional, but helpful if we need to follow up with you.

Our Investigation Process

01
Acknowledgment

We confirm receipt of your report when contact details are provided.

02
Review

Our compliance team assesses the case under our policies and terms.

03
Action

If abuse is verified, we may suspend, restrict, or remove the affected service.

04
Timeframe

Most reports are reviewed within 24–72 hours.

Priority Review

Emergency or High-Risk Reports

Reports involving the following are prioritized for faster review:

Phishing Malware Distribution Threats to Life or Safety

These cases are typically escalated and reviewed within a few hours.