Not all payments are automatically refunded when you cancel EnrolWeb or enrol.ng hosting services. This article discusses when refunds are automatically issued and what payment methods can be refunded.

Last Revised: 4/1/2024

Products purchased from EnrolWeb, LLC. may be refunded only if canceled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance.

Only requests submitted through the Client Area are considered valid and will be reviewed by the company. Please see below for refund terms applicable to such products.

After the cancellation becomes effective, EnrolWeb cannot be held responsible for loss of data due to suspension or termination.

STANDARD REFUND TERMS

No Refund After Account Closure

If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure, you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

Note: Due to the nature of cryptocurrency and digital assets, transactions cannot be reversed and are subject to erratic market exchange rates. We accept no responsibility for any risk associated with such volatile investments. Refunds will not be given for products bought using cryptocurrency, tokens, or other digital assets.

Note: If a refund back to the original payment method is not possible, a refund to your EnrolWeb balance can be offered as an alternative.

The following restrictions and limitations apply to our 30-day money-back guarantee:

• Refunds are not valid for VPS Hosting Purchases, Website development/ maintenance fees, administrative fees, install fees for custom software, Email Services (EWS, MS36, Google Workspace), Backup Services, cPanels, Plesk, SSL certificates, or Domain name purchases.
• The standard refund offer is valid only for the first package purchased for billing accounts less than 30 days old.
• Refunds for accounts with more than one hosting order are not eligible (e.g., buying 2 hosting  services and using them for 15 days, then asking for a refund).
• Adding funds/account credit balance deposits are non-refundable.
• Plans purchased using a special promotion, promo code, or special discount link are non-refundable.
• Packages paid for with cryptocurrencies or bank wire transfers are not eligible for a refund.

Refunds by Hosting Plan:

The refund policy for hosting accounts has been updated. The following changes are now in effect for all new hosting accounts created on or after 09/29/2020.

Shared & Reseller & WordPress Hosting: EnrolWeb offers a full refund on Shared, Reseller, and WordPress hosting fees if your plan is canceled within the first 30 days of opening the account. This applies to monthly and annual plans, as biennial and triennial plans are not eligible for a refund. Yearly plans are refunded the current subscription cost within 30 days of the annual subscription renewal. Refunds are not available when canceling any contract period on an account with multiple Shared, nodejs, reseller hosting or WordPress Hosting Plans. The offer is valid only for the first package purchased. If your plan includes a free domain name and you cancel within 1 year, our standard fee of $16.99 for the domain name (and any applicable taxes) (the “Domain Name Fee”) will be deducted from your refund.

VPS Hosting (Linux & Windows):
Once purchased, VPS hosting plans (monthly, yearly, biennial, or triennial) are non-refundable, regardless of the cancellation date. This policy applies immediately after purchase.  Upfront payments or funds added to your account credit balance cannot be refunded after the purchase of VPS services, though the balance can be used for other services.

Other Popular Hosting: Hosting plans such as PHP, Node.js servers, and other hosting services not mentioned above can be canceled within the first 30 days for a full refund. Refunds are not available when canceling any contract period on an account with multiple hosting plans. The offer is valid only for the first package purchased within 30 days.

Professional Services: If an Expert Service has already been performed, then it is non-refundable. If not yet performed, you are eligible for a refund within 30 days of the transaction date. Please contact our customer service representative for further details.

Chargeback and Disputes: If you believe your billing or charges are incorrect, it is necessary to contact us in writing. We both agree to work together to settle any billing conflict. If a “chargeback” or PayPal dispute is initiated, the service(s) shall be suspended until the dispute is resolved. For reactivating your service(s), all pending payments must be cleared.

In addition to the outstanding balance, there could be a chargeback fee depending on the case. You can find more details about these fees in your billing ticket. If a chargeback is initiated, your EnrolWeb account will be blocked, and you will lose access to all account data.

To resume service, you must:

1. Provide proof of payment or a photo of the credit card used, showing the first six and last four digits.
2. Pay any applicable fees, including those incurred by EnrolWeb and third-party services.

In cases of fraud chargebacks, the service will be discontinued permanently without recovery. Before filing a chargeback, we strongly recommend contacting our Customer Support to avoid unnecessary account closures and fees.

We reserve the right to dispute any chargeback by providing evidence of user authorization and service usage.